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Frequently Ask Questions

When traveling internationally, all U.S. citizens are required to have a valid passport booklet with a minimum of 6 months left before expiration. International travelers under the age of eighteen (18) at the time of travel will need to check with the airline to see if they require a letter of permission from their parent(s) and/or guardian(s). Non-U.S. citizens should contact their appropriate consulate for specific documentation requirements. If traveling within the United States, travelers will need to provide a valid government-issued photo REAL ID (Starting October 1, 2020, every state and territory resident will need to present a REAL ID compliant license/Photo ID, boarding commercial aircraft for domestic travel). If you do not have a valid passport booklet or government-issued photo ID, we highly recommend that you apply now as refunds cannot be given if you are unable to travel due to a lack of required documentation. We strongly recommend visiting www.travel.state.gov for the most current travel documentation requirements.
Absolutely. ISTours has local sales representatives that are happy to conduct an informative parent information meeting for the group. We appreciate that you may have questions and concerns and want to provide you with all the necessary information regarding our trips. To schedule a group parent meeting, simply contact the on-campus organizer and have them set up the meeting with their local sales representative.
Finding friends/travelers to room with for the trip is the responsibility of each individual traveler. Per our trip documents and Terms & Conditions, GradWeek is NOT responsible for finding roommates, filling rooms or groups with either a small number or an odd number of travelers to room with. We recommend that travelers start talking with their fellow travelers/friends to ensure you have your roommates figured out when registering and again before the Final Payment Deadline of March 1st.Shortly after final payment (3/1), travelers will need to contact their group’s student Organizer (and/or Event Coordinator) for information on when and where their group’s Mandatory Rooming Meeting will take place, so they can attend and select their roommates. Each traveler is responsible for choosing/finding their own roommates for the trip and having the required number of people in their room to avoid the additional hotel occupancy fees. GradWeek strongly recommends that parents attend the rooming meeting (held by the student organizer) and that students choose their roommates wisely. Roommates must be of the same gender and with travelers that are listed as Active on the trip.If their group/organizer fails to submit the finalized official GradWeek group rooming form by the April 1st deadline the group will be randomly roomed automatically by our system. GradWeek will not be responsible for any rooming charges you incur, nor the roommates you end up with. GradWeek is NOT responsible for finding roommates or filling rooms but, a traveler can submit a written request to their organizer to TRY (not guaranteed) and search for other roommates outside of their group. Trip pricing for most destinations is based on quad occupancy (4 travelers sharing a room, two travelers per bed) unless noted otherwise. If a traveler’s room does not meet the required number of travelers per room, the travelers in that room will all incur the additional hotel occupancy fee that must be paid in full no later than April 30th. Traveler accounts are not considered “Paid in Full” until all rooming is complete.

Students wishing to have co-ed roommates must have an authorized ISTours permission form signed by the parent/guardian of all occupants in that room, regardless of age. ISTours does not assign co-ed roommates unless the required permission form is completed in full and received with their groups’ final rooming list, which is submitted by the group organizer(s) or sales rep. Co-ed or not, all travelers will still need to have the required number of students in their room to avoid incurring an additional hotel occupancy fee.
When you purchase an ISTours package, we provide primary medical coverage that provides coverage for sickness and accidents for up to $25,000. We also provide up to $100,000 in medical evacuation coverage. In addition, we provide all travelers the Travel Protection Plan, from Travel Insured International. Plan benefits help provide coverage for Medical Cancellation, Trip Interruption, Baggage Delay/Loss, and more. Please review the Plan Information Document under our Resources page for terms and coverage details.
Departure dates are finalized after the final payment date and once the final size of your group has been determined. Travelers and parents will be notified of travel dates approximately 30 days before departure.
No, generally ISTours trips do not require school sponsorship. Although most of our trips are not school-sponsored, we do enjoy great relationships with parents, teachers, and administrators who travel with us every year.
U.S. currency is accepted at most destinations. However, this does not necessarily mean that you will get the best exchange rate. We encourage traveler’s checks as they can be replaced if lost or stolen. Depending on your destination, we recommend you budget for spending between $400-500 per week. ISTours also highly recommends purchasing a meal plan and on-site destination package, if offered for your trip. Doing so will save you a lot of money, as most meals and activities will be covered in this cost-effective plan.
Upon arrival at the destination airport, or upon meeting at the motorcoach pickup site, travelers will be greeted by trained ISTours destination staff to accompany them to their destination. Our destination staff will host a mandatory welcome orientation where travelers can pick up their ISTours wristbands and hear important information about safety, exchange rates, and event schedules. Location points will be assigned so that travelers will always know where to find ISTours staff during their trip, and additional contact information will be distributed. While ISTours destination staff members are not chaperones, they are available 24 hours a day to assist our travelers with any problems that may arise. Our destination staff members have the experience and know-how to handle just about any situation to ensure every traveler gets the most out of their travel experience.
It depends on the trip destination. For example, Hawaii and Florida destinations are located in the United States, where the legal drinking age is 21 and older. However, in Mexico, Puerto Rico and the Bahamas, the legal drinking age is 18. Unless alcohol is prohibited on a particular trip, if a traveler is of legal drinking age for the destination, then the choice is left to the traveler, whether or not they consume alcohol. ISTours does not promote the consumption of alcohol on any of our trips and does not profit from the sale of alcohol on any of our high school trips, including GradWeek.
Signing up early reserves your space gives you priority on hotel options and provides you with the lowest pricing available. Incentives are also frequently offered when signing up early. Additionally, the earlier you sign up, the more time you have to make payments on your trip making the final balance easier to manage.
We expect all of our travelers to behave as civilized, respectful adults, and if a particular traveler or group cannot handle themselves appropriately, they will be removed from our program at their own expense. ISTours requires that all travelers abide by the laws of the state/host country of our trips. Rules and regulations specific to a particular destination and/or hotel are explained during the mandatory welcome orientation on site.
At ISTours we do not offer rock-bottom pricing. We do our best to keep our prices low but at the same time want to provide our travelers with a high-quality travel experience. Our on-site destination staff is second to none and we partner with high-quality name-brand hotels, airlines, and motorcoach tour providers. Travel with ISTours and you’re traveling with the best. Based on our over 30 years of experience in the travel industry, we can safely say that when you travel with a discount tour operator, you most often get what you pay for. Even so, if you find a lower price for the same package, please submit the package cost and travel details in writing and we’ll do our best to meet or beat our competitor’s price.
Current departure taxes and fees, trip travel protection insurance, as well as hotel security deposits, are listed on our travel brochures (if applicable). Please review your pricing sheet for details. All pricing is based on quad occupancy (4 in a room, 2 per bed) for most destinations and is “Run of House” (standard room) availability, (unless otherwise specified) and travelers are responsible for finding their roommates for the trip. Should one of your roommates drop out of the trip, you are still responsible for finding a replacement or paying the additional hotel occupancy fee.
If you registered under an all-inclusive hotel category, then all your meals and drinks are included within the hotel property and all-inclusive will appear on your account at no additional cost. Some ISTours events may be included depending on your registered destination. These inclusions would appear on your registration brochure. However, ISTours events can be purchased at an additional cost upon arrival at your destination. Detailed package information and inclusions will be provided to you in your Departure Packet before departure.
Approximately 2-3 weeks before departure, your Departure Packet (travel documents) will be sent to the home address listed on your traveler account, as long as your account is paid in full, including any owed hotel occupancy fees. Your trip itinerary will also be posted on your online account as soon as it becomes available. Once your trip itinerary available online, you will be able to access it 24/7.

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