If you no longer plan to travel, the student/traveler or parent/guardian will need to submit their official “cancellation” request in writing by either mail or email (note: the email notification must come from the same email address that is listed on the traveler’s account) to info@istours.com, and must also include Traveler ID Number (account #), First & Last Name of the traveler, and state their request to “cancel”.
Once your cancellation request is received and processed, the traveler will be cancelled from the trip, and cancellation penalties will be applied, per the trip’s Terms & Conditions. If any refund is owed after the applied cancellation fee (per the terms and conditions), the funds will be issued back to the traveler listed on the account. Refunds are issued within 4-6 weeks (or 6-8 weeks if cancellation occurs on or after the final payment deadline date) of the approved cancellation date and returned in the same method of payment they were received (i.e., credit card payments = credit card refunds and check or money order payments = a check refund). GradWeek is not responsible for misdirected refunds due to a change of address, closed or overdrawn bank accounts, or transactions processed on prepaid credit cards or gift cards. For full cancellation details and trip policies, please refer to your trip’s terms and conditions.
As with all travel, unfortunate flight delays or cancellations can happen from time to time. While delays and cancellations are disappointing and frustrating, it is helpful to know what to expect and how they are managed, especially with group travel. While GradWeek is the issuing ticket agent for the flight, once your group/flight is within 24-hours of departure, any changes or delays are fully managed by the airline agents at the airport.
The airline’s airport staff are experienced in handling these situations (as they deal with them daily) and can provide the best information to travelers on the next steps and alternate flights. Since you, as the traveler, will be receiving updates DIRECTLY from the airline’s airport agents, we highly recommend parents/guardians keep in constant contact with their students, so they receive the latest flight information. GradWeek will also get real-time updates on flight changes and will share any important information with travelers through text or email if additional information and/or instructions are needed. For more detailed flight-related information only, click HERE.
If you have tight connections, are concerned with making your connections, or missed a connection, seek help from an airport gate agent immediately.
While the airport can be hectic in this situation, it’s important to remain calm during a flight cancellation. Within 24-hours of departure, the airport has complete control over your ticket, which means the airline’s airport staff have full authority over the reservation and are the only ones that can provide alternative flight options (or accommodations). In the case of cancellation within 24-hours of departure, please follow these steps:
