- If you have already gone through security (TSA)—Go to your scheduled gate or another gate for your assigned airline and ask them to rebook you (advocate for yourself regardless of age) on the next available flight to your destination.
- If you haven’t gone through security (TSA)—Go to your airline ticket desk and ask them to rebook you (advocate for yourself regardless of age), on the next available flight to your destination.
Travelers will be responsible for all additional airline fees charged for rebooking their flight(s). Travelers are also responsible for arranging their new hotel/airport transfer, meaning they will need to obtain their own transportation from the destination airport to their hotel (unless otherwise advised). Important: Once your flight(s) have been rebooked, email your new flight itinerary to GradWeek at info@istours.com, letting us know that you missed your flight and you’ve been rebooked so we can update our on-site staff.
If you have a tight connection, are concerned about making your connection, or missed a connection, seek help from an airport gate agent immediately.
- The airline airport staff will again have full control of your tickets and will be responsible for assisting you with your flights (rebooking, etc.) on your day of travel. The airlines have an on-site team at the airport that deals directly with these situations on a daily basis and are the only ones that can make changes to your flight reservation.
- Luggage: With delays, this unfortunately means that you may not be able to retrieve your checked luggage until you make it to your destination. It is advisable to keep some of your toiletries and/or bring an extra change of clothes in your personal carry-on (small item to fit under the seat), just in case they are needed.
- As your summer Grad Trip approaches, it is important to be prepared for the unexpected. As with all travel, there can be unfortunate Flight Delays or Flight Cancellations. This is rare but does happen on occasion, and often the traveler is made aware of this before GradWeek is made aware.
- If a traveler ends up experiencing significant Flight Delays or Flight Cancellations, we ask that you direct all communication to the airline’s airport personnel. The airlines have an on-site team at the airport that deals directly with these situations on a daily basis and are the only ones who can make changes to your flight reservation. In addition, parents should communicate directly with their students for flight updates, as they will be receiving first-hand information from the airline at the airport.
- In addition, it is recommended to set aside money for emergencies such as flight delays or cancellations, as these can create additional out-of-pocket expenses. It is recommended to also travel with a credit card in the name of the traveler, in case of a travel emergency.
- Out-of-pocket expenses due to significant Delays or Flight Cancellations:
If a Flight Delay or Flight Cancellation creates out-of-pocket expenses, it is imperative that you keep ALL receipts, so you can submit your documents through Travel Protection Insurance (which is a part of your trip package) for possible reimbursement. Please read through the online insurance information brochure to see what is covered, know your rights, and have it handy should you need to file a claim.
- IST is not responsible for reimbursing these costs, and we are unable to file insurance claims on the traveler’s behalf.
