Most U.S. mobile carriers offer coverage in the U.S. and Mexico, but it’s important to confirm with your provider before travel. For destinations like the Bahamas and Puerto Rico, you may need to add an international plan. Hotel phone numbers will be included in the mailed Departure Packet. To reach a student at the hotel, be sure to have the full names of their roommates, which can be found on the GradWeek itinerary or online account.
Please note: GradWeek’s main office cannot contact hotels or travelers on your behalf, although our Customer Relations team is available Monday through Friday during business hours for general questions. Upon arrival, students are encouraged to call or message home to confirm their safe arrival. To avoid high phone bills, keep calls brief and consider using Wi-Fi-based messaging or calling apps. When not using mobile service abroad, turn on airplane mode to prevent excessive data charges.
GradWeek travelers enjoy plenty of free time, with optional add-on activities available through the Action Pac. These typically include access to top clubs and attractions at discounted rates. Action Pacs can be purchased using only cash (USD) on-site at the destination. Each year’s events vary by location and popularity.
Full details will be included in your mailed Departure Packet (this will be mailed to the home address approximately 2-3 weeks before departure). Once on-site, travelers should check the GradWeek reader board in the hotel lobby or ask an on-site GradWeek Staff member for daily updates.
No worries! GradWeek ensures that trip information is easily accessible to both travelers and their parents/guardians through multiple communication methods. Departure Packets are mailed to the traveler’s home approximately 2–3 weeks before departure and include the e-ticket/itinerary (also available in your online account from late-April to early-May of the travel year) along with important documents containing travel tips and reminders. About one week before travel, digital copies of the Departure Packet are emailed and texted to both contacts listed on the account.
We will email and text digital copies of the Departure Packet to both contacts listed on the account, including instructions on how to print and use the e-ticket/itinerary if the physical copy is lost or misplaced. To help ensure timely delivery, it is essential to keep traveler and parent/guardian contact information up-to-date. Please confirm that your mailing address in your online account is correct at least two months before departure to avoid any delivery issues. Additional trip documents are also available 24/7 at www.gradweek.com under “Resources”.
Yes. GradWeek offers an optional “Action Pac” for activities at a discounted rate that are not included in your trip price/package. You can purchase the Action Pac for an additional cost, by cash only, on-site at your destination hotel. It is not available for pre-purchase.
Action Pac information/details are not released until 2-3 weeks before your trip date and will be included in your mailed Departure Packet. You may view a SAMPLE of our previous year’s Action Pac and pricing at our website www.gradweek.com under “Resources”. Other activities you may be interested in are also available to purchase through your Hotel’s Tour Desk.
