GradWeek Frequently Asked Questions: Payments

WHY ARE WE ASKED TO SIGN UP SO EARLY?

Signing up early secures your spot on the trip, which is important because space is limited and fills up quickly. It also gives you priority for hotel options, the lowest available prices, and more time to make manageable monthly payments. Plus, there are often exclusive perks only offered for early sign-ups. The sooner you register, the more time you have to pay, making it easier to handle the final balance.

 

HOW DO I REGISTER MY TRAVELER FOR A GRADWEEK TRIP?

To register for a GradWeek trip, please visit our homepage at www.gradweek.com, then click “BOOK NOW” at the top of the screen.

    1. Choose the blue GradWeek button (for destinations: Hawaii, Puerto Rico, Bahamas, Mexico, Panama City Beach).
    2. Enter your ZIP code, school name, and estimated graduation date.
    3. Review the trip’s Terms and Conditions for the year attending, then check the box to agree, then click “Continue.”
    4. On the next page, select your school/group’s trip, click “Continue,” and follow the prompts to complete your traveler’s (the person physically traveling) registration online form and make the required deposit payment.

 

WHAT IF MY GROUP’S TRIP HAS A WAITLIST?

If you register late in the year before travel for a GradWeek trip, you might be placed on a Waitlist. This happens when airline (or bus) or hotel spaces are full. A non-refundable, non-transferable deposit is required to join the Waitlist when registering. However, if you register one month before the Final Payment Date, you’ll need to pay in full plus a late fee.

Please note: Monthly payments are required to remain on the Waitlist if you registered during the deposit period. This ensures your spot on the Waitlist as we work to secure additional space. The Waitlist availability can change quickly—from overnight to up to 3 weeks. It’s your choice whether to stay on the Waitlist or cancel for a refund, but we encourage you to stay on as long as possible. If a spot does not open up, we will refund all payments made toward the Waitlist. GradWeek will notify you by email (or text) if a spot or alternate options become available, or if we must remove you from the Waitlist due to limited availability. Be sure to provide a valid email address and phone number you check often, so you don’t miss any important updates. If we’re able to move you from the Waitlist to Active trip status, GradWeek will send you an “Active on the Trip” confirmation invoice notice.

Important: Trip insurance coverage may not apply to travelers who register within three weeks of their travel date.

 

HOW DO I LOG INTO MY ONLINE ACCOUNT?

Once you have registered for a GradWeek trip, you will have an online traveler account that you can access 24/7. To log into your online account, go to www.gradweek.com and click “MY ACCOUNT” at the top right of your screen.

  • You must enter your Traveler ID# and Last Name (as shown on your GradWeek invoice), then click the Login button below.
  • You will then be prompted to create and confirm a password (first-time use only) for your account.
  • With your online traveler account, you will be able to make your required monthly payments, print digital invoices, and view other essential information about your trip 24/7.

 

 

DO I NEED TO MAKE MONTHLY PAYMENTS?

YES. As per our Terms and Conditions, monthly payments are mandatory to keep your account in ACTIVE status, avoid late fees, lock in the trip price at the time of registering, and help pay your trip balance down by the Final Payment Deadline. Failure to do so may result in your account changing into an unconfirmed Pending status (you risk missing the trip). If you fall into Pending status, GradWeek is no longer holding a spot for you on the trip, and you will incur late fees and/or any price increases that may have accrued since the time of registering.

 

HOW DO I MAKE MONTHLY PAYMENTS/IS AUTO-BILLING AVAILABLE?

Yes, payment plans are available depending on how early you register. Once you have registered for a GradWeek trip, you will have an online traveler account that you can access 24/7. With your online traveler account, you can make your required $50 minimum monthly payments (under “Payments” on the menu bar) to keep your traveler account “Active”, hold your spot on the trip, lock in your registration price, and help avoid going into an unconfirmed pending status and incurring late fees.

*Auto-Billing: Upon registering, you are automatically enrolled in auto-billing unless you selected to opt-out during trip registration. To check auto-billing enrollment status, log into your online GradWeek account or refer to the auto-billing section of your most recent monthly invoice statement.

 

WHEN IS MY FULL BALANCE DUE & WHAT HAPPENS IF I DON’T MAKE MY PAYMENT?

Your account balance MUST be paid in full by February 22nd, regardless of how late you register! There are absolutely NO extensions or exceptions to this deadline! DO NOT postdate your payment. Postdated payments are considered late! If you do not have a zero balance on your account by the end of the business day on February 22nd. In that case, our system will automatically cancel you from the trip, and cancellation penalties will apply.

If your payment arrives late and you choose to reinstate your cancelled account. In that case, you will incur a $40 Late Fee, be subject to any additional price increases from the date of registration, and will be placed on the Waitlist until Air Seat or Bus, and/or Hotel Rooming availability can be determined. While on the Waitlist, trip placement is NOT guaranteed (you risk missing the trip), and it can take up to 3 weeks to determine availability, even if the trip balance is paid in full, not limited to rooming fees, etc. If trip space is not available for Flight (or Bus), and/or Hotel, you can request to cancel from the Waitlist and receive a refund of all payments made towards the Waitlist.

 

WHAT IF I NO LONGER WANT TO ATTEND (CANCEL) THE GRADWEEK TRIP?

If you no longer plan to travel, the student/traveler or parent/guardian will need to submit their official “cancellation” request in writing by either mail or email (note: the email notification must come from the same email address that is listed on the traveler’s account) to info@istours.com, and must also include Traveler ID Number (account #), First & Last Name of the traveler, and state their request to “cancel”.

Once your cancellation request is received and processed, the traveler will be cancelled from the trip, and cancellation penalties will be applied, per the Terms & Conditions of the trip. If any refund is owed after the applied cancellation fee (per the terms and conditions), the funds will be issued back to the traveler listed on the account. Refunds are issued within 4-6 weeks (or 6-8 weeks if cancellation occurs on or after the final payment deadline date) of the approved cancellation date and returned in the same method of payment they were received (i.e., credit card payments = credit card refunds and check or money order payments = a check refund). GradWeek is not responsible for misdirected refunds due to a change of address, closed or overdrawn bank accounts, or transactions processed on prepaid credit cards or gift cards. For full cancellation details and trip policies, please refer to your trip’s terms and conditions.

Ready for the best week of your life?

Secure your spot now by clicking on the Book Now link.